In businesses, there are instances wherein clients fail to comply on the due deadline of their payments. This in turn may cause some other complications in the business transactions. However, you should still be warm and accommodating when you acknowledge payment of an overdue balance. An acknowledgment letter would be helpful to give your customers the assurance that you’ve already received their payments. A well-constructed acknowledgment letter can be the key to winning your client’s trust and loyalty.

Aside from acknowledging the payment received, it is also used to remind the customer of the terms and agreement of the business transaction. This would be helpful for credits that will be made in the future. Always be courteous and sincere in your letter. And, never blame your customer even though they weren’t able to settle their accounts on the right time. Remember, there must be some reason behind this. So be considerate and think of others as well. Be considerate but strict. Business is still business. Below is an example of a letter on how to acknowledge payment of an overdue balance.

SAMPLE ACKNOWLEDGMENT LETTER

May 28, 2010
Jenny Smith
455 Shaw Boulevard
New York, USA 4230

Re: Overdue Balance Payment Acknowledgment for Account # 22124

Dear Ms. Smith,

Good day! I am writing to inform you that we have received your payment that was due last month. Thank you for remitting this payment to us. However, please make sure that you settle your credit accounts every first week of the month. Customers who cannot comply with this will be penalized and charged with 3% of the bill.

We have now removed all the restrictions of your account and you can now make transactions again. Please adhere to the terms and condition of your contract to avoid penalty charges. If the client exceeded the given time for payment, we will be forced to block their accounts.

We appreciate doing business with you. Should you have any other concerns that you would like to address us, please feel free to contact us at 380-0014. We are more than willing to address your needs.
We are looking forward to serving you again in the future. Thank you very much and have a good day.

Sincerely,

Susan Bourne
Branch Manager
CDB Credits