August 1, 1992

Jops Singson
MCE Enterprise
Sta. Cruz, Lubao
Pampanga

Dear Mr. Singson:

Thank you very much for writing us as you did in your letter of July 15, concerning the teaspoons which you sent us about a month ago for exchange.

Surely, there is no excuse whatever for our keeping five teaspoons for one month for the simple matter of changing the finish.  We are frank in confessing that a mistake in our repair department is responsible for this delay, and that we have accordingly taken this department to task.

We are sending you today five teaspoons, French finish, no charge to replace the five teaspoons, bright finish which you sent us.

We are mighty sorry that this delay occurred. You may be sure that we shall make every effort to see that it does not occur again.

Very truly yours,

Mike Mousen
General Manager