Sample Adjustment letter – damaged shipment

Redfox Corporation
Columbus, Ohio 45453
(315) 895-5692
April 25, 2005
Mrs. Trisha Anne Banzon
Complete Table, Inc.
P.O. Box 3132
Austin, TX 78703

Subj.: April 20 letter about damaged shipment

Dear Mrs. Hughes:

I have just received your April 20 letter about the damaged shipment you received through Redfox Corporation and regret the inconvenience that it has caused you.
From your account of the problem, I am quite sure that your request for the $200 adjustment on the damage to the 2 computer processor will be granted. A certain amount of breakage of this sort does unavoidably occur in cross-country shipping; I am sorry that it was your company that had to be the one to suffer the delay.

I must remind you to keep the damaged computer processor in the same condition in which you received them until one of our representatives can inspect them. That inspection should take place within 2 weeks.
If all is in order, as it sounds to be in your letter, you can expect the full reimbursement within 2 weeks after our representative’s inspection. I hope this unfortunate accident will not keep you from having merchandise shipped by Redfox Corporation in the future.

Sincerely,

David F. Morgan, Customer Relations
Redfox Corporation

Columbus, Ohio 45453

(315) 565-6789