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Sample Adjustment Letter

Picture Frame Corporation
1458 West Asia Building
Libis Quezon City

June 19, 2008

Mrs. Angelita Everest
475 Villamore Airbase
Pasay, Parañaque

Dear Mrs. Everest:

We regret very much that you were troubled to write your letter of June 15 regarding the proofs of your daughter’s portrait.

After careful examination of the five proofs, I am convinced that they are not worthy of so good a subject as your young daughter.

That these proofs, Mrs. Everest, do not measure up your expectations of our service is explained by the illness of Mr. Roth at the time of our sittings. When you made the appointment, he was not ill. After an absence of four weeks, he is again with us.

Mr. Roth specializes in children’s portraits. During his enforced absence, however, a colleague did his best with children, but I assure you that we can now make a better portrait of your daughter.

Under the circumstances we are glad to suspend our regulation of one set of proofs for each patron. We invite you to call at our studios again. By visiting us on or before Friday, June 20, you will be assured of an artistic portrait for her birthday.

Cordially yours,

Piolo Pascual
Manager