Letter of Apology

April 28, 2008

Mrs. Ethel Mhay Perez
# 451 Morgana St.
Mariveles, Bataan

Dear Mrs. Perez:

Thank you for your letter of April 22, 2008 calling our attention to an erroneous service charge of $25.00 made against your dollar checking account number 2589-1419-1477.

In this regard, we have rectified the mistake by crediting today your above account for $25.00 as shown in the enclosed record sheet.

Please accept our apology for the inconvenience caused by compute malfunction.

Respectfully yours,

Chatty Anne Concepcion
Account Manager