Not all people have the guts to express their suggestions, especially their bosses. In light of this, you have to have a positive attitude in acknowledging people’s suggestions and feedback. If you show your customers your openness to recommendations, they will not be hesitant anymore.

Start your letter by expressing your appreciation for their suggestion. After this, explain to the person how you plan to implement their suggestion. Through this, they will feel that their suggestions are given importance too. Assure them that you will be discussing the idea to your colleagues and give it full consideration.

You should also include the possible upsides that will result from the implementation of their suggestion. Make them feel free to address their concerns and suggestion in the future. And lastly, end your letter expressing your appreciation again. Below is an example letter on how to accept and express appreciation for a suggestion.

SAMPLE ACCEPTANCE LETTER

May 28, 2010

Michael Patrickson
Brown Street Boulevard
San Antonio, California 4038

Dear Mr. Patrickson,

Good day! In behalf of the Smith Hotel and Lodge, I would like to thank you for your valuable suggestion that you left in our suggestion box. As the manager of this hotel, my colleagues and I have decided to implement your suggestion as immediately as possible. We believe that this would be of great help to everyone in the hotel. This would help us provide better services for our customers.

By the next time that you stay in our hotel, rest assured that your suggestions have already been implemented. We only want the best for our customers. We aim to make your stay in our hotel comfortable and special.

Again, we would like to thank you for the suggestion that you sent us. We hope to see more of your feedbacks in the future, as these will help us in improving our services. If you have any other concerns that you would like to address, please feel free to contact us at 883-84-39. Again, thank you very much and have a good day!

Sincerely,

Brenda Smith
Hotel Manager
Smith Hotel and Lodge