April 30, 2000

Mr. Gino Lorenzo
Manager
ABC Builders Inc.
Paranaque, Pasay City

Dear Mr. Lorenzo:

We have your invoice of April 25, AK-124, for $150, and we believe that an error has been made in the price charged us for this order.

We know that we are billed at higher rates when ordering out of Manila, but we are unable to determine how you arrived at the unit price charged us for the items billed.

Will you please give the matter immediate attention?

Yours truly,

Rodge Samly

April 23, 2001

RO-ALs Accessories and Merchandise
Naval Building
Balanga, Bataan

Dear Sir:

I regret to inform you that the shipment of cologne and lipstick which you shipped on April 21 arrived this morning in a damaged condition.

Upon opening the box, which showed no signs of damage from the outside, I found that eight bottles were broken, and that the contents had damages the lipstick so that I cannot sell it.

As I must have these goods without fail for my Friday trade, please give my order your immediate action.

Sincerely,

Felimon Natividad

Virtual Business Inc.
Room 45 Rosario Bldg.
Pasig City

Madam:

Several weeks ago we sent you some copy for our 1995-1996 Annual Catalog, and at the same time sent some other copy to one of your competitors. His pages have been finished, received and distributed, while you have not even furnished us with a proof. We honestly feel that you are not giving us the service to which we are entitled.

Please let us know at once when we may expect proof and the finished copy from you. Everyday we are receiving requests for catalogs which we cannot grant because our supply is completely exhausted.

We are doing everything possible to re-establish our former business relations with you. However, we think you will agree with us that this increased business is not justified unless you can materially better your service.

Yours truly,

May Anne Curtiz

Sample Claim Letter – Customer Order

December 15, 2008

Dorman Printing Press
#143 Del Pilar St.
Cabanatuan City

Dear Mr. Cabiling:

Our order of December 02 called for 24 pads of 54 yellow New Year calendars.

On your invoice No. 4751 you billed and shipped 10 of these pads. On December 12, your invoice No. 5140, you sent 14 of the complete New Year calendars in green. We are returning the 14 complete calendars, and ask that you send at once the 12 yellow pads, without the metal bases, to complete our original order.

Sincerely yours,

Imelda Valera

Sample Claim Letter

Recar Merchandising
Joseph Subdivision
Quezon City
July 15, 2008

Mr. Rino Castro
Sales Marketing
ABC Trading
# 451 Apple St.
Muntinlupa

Mr. Castro:

My order No. X-458176 of July 15, 2008 for three dozen boxes of face powder and five cartons of liquid astringent arrived today. The shipment was so badly damaged that the merchandise cannot be used.

I am accordingly shipping it back to you by express C.O.D., expecting you to send a duplicate shipment at once. You will be able to determine whether the damage was due to faulty packing or improper handling by the express company.

Such accidents are bound to occur occasionally, and I am not finding fault with your usually excellent service; but since I wanted this merchandise for my Friday sale on August 1, I shall appreciate your letting me know whether or not I can expect the new shipment not later than August 15.

Yours truly,

Esmeralda Crisostomo

Sample Complaint Letter

SAVE AND DELETE COMPUTER CENTER
East Daan Bago
Samal, Bataan

April 1, 2006

Mr. Eric Ramos
Sales Manager
Enigma Corporation
Angeles City

Dear Mr. Ramos,

This is in reference to the monitor that we purchased from you two day ago.

We found that you sent our orders with wrong specifications. We order 17” red fox monitor, color black but you sent us Samsung monitor.  These greatly affected our sales.

Please make the replacement of our order not later than this week.

Very truly yours,

Merecel Navarro
Manager