April 23, 2001

RO-ALs Accessories and Merchandise
Naval Building
Balanga, Bataan

Dear Sir:

I regret to inform you that the shipment of cologne and lipstick which you shipped on April 21 arrived this morning in a damaged condition.

Upon opening the box, which showed no signs of damage from the outside, I found that eight bottles were broken, and that the contents had damages the lipstick so that I cannot sell it.

As I must have these goods without fail for my Friday trade, please give my order your immediate action.

Sincerely,

Felimon Natividad