Sample Claim Letter

Recar Merchandising
Joseph Subdivision
Quezon City
July 15, 2008

Mr. Rino Castro
Sales Marketing
ABC Trading
# 451 Apple St.
Muntinlupa

Mr. Castro:

My order No. X-458176 of July 15, 2008 for three dozen boxes of face powder and five cartons of liquid astringent arrived today. The shipment was so badly damaged that the merchandise cannot be used.

I am accordingly shipping it back to you by express C.O.D., expecting you to send a duplicate shipment at once. You will be able to determine whether the damage was due to faulty packing or improper handling by the express company.

Such accidents are bound to occur occasionally, and I am not finding fault with your usually excellent service; but since I wanted this merchandise for my Friday sale on August 1, I shall appreciate your letting me know whether or not I can expect the new shipment not later than August 15.

Yours truly,

Esmeralda Crisostomo