Letter Complaining against Customer Violation or Customer Disobedience on Seller’s Credit Policy
April 30th, 2009 | Published in Claim and Complaint Letter
August 18, 2002
Mr. Andy Reyes
Bataan Lumber Enterprise
Pilar, Bataan
Dear Mr. Reyes:
Thank you for your check for $74.40 in payment of our invoice no 14344, of August 15, amounting to $80.00. At the same time we wish to call your attention to our terms, which you apparently misunderstood.
According to the invoice you were entitled to a quantity discount of 5%, and also a cash discount of 2%, if you paid within ten days from date of invoice. The quantity discount, or 5% of $80.00, is $4.00, which brings the amount of the bill to $76.00. From this amount ($76.00) you have deducted the cash discount of 2%, or $1.52, had you paid the bill before August 25. This would have brought the amount of the bill to $74.48.
Unfortunately, your remittance was neither made out for the correct amount, nor did it reach us in time to allow us to give you the benefit of the cash discount of 2%. Now, if we are to allow this discount under the present circumstances, it would only be fair to make similar exception in the case of our numerous other customers. Such practice once resorted to, would, you will readily see, soon disrupt our entire credit system.
For these reason, and also because the net amount of the bill will not be due until September 15, we thought it best to return the check to you. Please send us one for the correct amount.
Sincerely,
Mr. Frankie Tan
General Manager
