Writing complaint letters that are both straight-forward and respectful can be difficult to do especially when you’re complaining about is poor customer service. For this type of letter, you should not let your emotions rule over the facts that you need to communicate. It is important that you state the reasons why you are filing a complaint. You should also explain what you want the company to do for you to compensate for the poor customer service you received. Expressing confidence without sounding too arrogant is the key behind writing a successful complaint letter. Below is a sample complaint letter which you can follow:

SAMPLE LETTER:

April 25, 2010

To: Saturn Company
456 South West Main Street
Chicago, IL 65432

From: Matilde Thomas
123 North East Rosewood Street
Chicago, IL 65432

Re: Account Number 8636-876-8001 (Broadband Internet)

Dear Mr. Jones,

On February 19, 2010, I subscribed to your company’s Broadband Internet offer at the ABC Mall.

I am disappointed because the service I have been receiving is unsatisfactory. As indicated in the ad, I was supposed to get 24/7 connection but up until this day, I cannot remember a day when I did not get connection interruption. I’ve been trying to contact your customer support representatives to help me regarding this issue, but it seems that my complaint continue to be unresolved and neglected until this day.

To resolve this issue, I ask that you to deactivate my subscription and refund the payments I have made for the past two months as this is clearly a breach of the contract I signed with your company.

I look forward to hearing from you regarding a resolution of this problem. I will be waiting for a resolution, if I do not hear from you in two weeks, I will be filing a complaint to a higher office. Please contact me anytime at 872-7777.

Sincerely Yours,
Matilde Thomas