Writing complaint letters can be an effective means for resolving an issue you have with someone or something. While there are really no ground rules to follow when writing a complaint letter, you should always remember to be respectful. This is important especially in the case of writing a complaint letter about poor facilities or equipment. Just keep in mind that it is possible that the person who might read you letter is not the one responsible for the problem. An example of an effective yet politely composed complaint letter is as follows:

SAMPLE LETTER:

April 25, 2010

To: Healthy Living Wellness Center
457 South West Main Street
Chicago, IL 65432

From: Matilde Thomas
123 North East Rosewood Street
Chicago, IL 65432

Dear Mr. Jones,

I have been a member of your Healthy Living wellness center for more than three years now. But I recently found some areas of the wellness center that I will no longer visit because of its poor maintenance. I have noticed that the cleaning of the facilities and equipment in the gym has drastically gone down in standards over the past couple of months. There are days when the floors are not swept and the restrooms are not clean. Upon a recent visit to the locker room, I found cockroaches in the lockers which leads me to write this letter.

During the past years, I have been happy with the clean facilities and well-managed equipment in the center. But now, I am considering leaving for another wellness center.

I look forward to hearing from you regarding the resolution to this problem. It is my hope that you will address this matter immediately. My membership dues will be up in a few weeks, at which time I will decide whether to leave your facility if no improvement is evident. Please contact me anytime at 872-7777.

Sincerely Yours,
Matilde Thomas