When you receive a faulty or damaged product, it is important for you to immediately send out a complaint letter to let the other party know what had happened and so that it can be immediately addressed. For this type of letter, it is necessary that you provide information such as the product name, product code, and the model number. An example of a well-written complaint letter about receiving damaged goods is shown below:

SAMPLE LETTER:

April 25, 2010

To: Saturn Company
456 South West Main Street
Chicago, IL 65432

From: Matilde Thomas
123 North East Rosewood Street
Chicago, IL 65432

Re: PO# 65479290; 8.1MP Saturn Digital Camera Model #S562

Dear Customer Service Manager,

For the past 8 years, I have been purchasing and using your digital camera products and I have been satisfied with the results. However, I recently received a digital camera manufactured by your company.

This letter is to complain about the unsatisfactory service I received when I purchased the 8.1MP Saturn Digital Camera Model # S562 from your local branch at the ABC Mall. Upon the delivery of the product, I found that it was damaged upon opening it. It was missing the lens cap and the memory card slot in the digital camera is heavily scratched even before I used it.

I was expecting a higher level of service from your company, and I am disappointed with how things turned out. This is why I am returning the 8.1MP Saturn Digital Camera Model # S562 for a full refund or a proper exchange for a new one since the product is still within its warranty period.

I have been using many of your products in the past without any trouble. I hope to continue to have a good relationship with your company. I look forward to hearing from you with a resolution to this problem. Please contact me anytime at 872-7777.

Sincerely Yours,
Matilde Thomas