October 13, 2007

Mrs. Lennith del Rio
White Lanes Subdivision
Paranaque City

Dear Mrs del Rio:

Thank you for bringing our attention regarding the mistake in your statement of account. Our accounting department is now recalculating your statement and mailed it today.

We sincerely apologize for any difficulty that these mistakes may have made.  While we understand that mistakes can occur, we will be researching this issue to know what actually cause it to make sure that it does not happen again.  However, if you do find any errors or mistakes in future statements, please contact us and we will be happy to resolve the situation.

Thank you for your cooperation.

Yours truly,

Ricky Gomez
General Manager