Getting the products you ordered delivered to the right address is just as important as getting the right product. The standard delivery time is 6-8 business days, so if you’re order has not arrived in two weeks’ time then it is reasonable for you to do a follow-up. A delay in delivery may be due to a change in address that the company was not able to take note of, or a confusion as to getting a certain product delivered to the wrong person.

Complaint letters on faulty deliveries or shipping errors can be usually sent thru email. It may be written for the purpose of correcting the delivery address, getting the right product delivered or in some cases, canceling the order altogether. Here is a sample:

SAMPLE LETTER

Tom Block
Store Manager
XYZ Company
50 Henry St.
Hasbrouck Heights, NJ 07604

April 27, 2010

Dear Sir:

I recently ordered two memory cards from your company on April 17 and have not received them. I ordered from your website and made the purchase with my credit card. The transaction was made on April 17, 2010 and my order verification/reference number is 2457896.

I am quite sure that my address was accurately indicated in the form offered on your website. I instructed it to be delivered under my name, Chris Harris, at 1745 Bay Isle Dr., Point Pleasant Beach, NJ 08742. Unfortunately, I learned from an old neighbor, Anne Johnson, that you sent my order to our old address at 409 Lafayette Ave., River Edge, NJ.

Please have my order redelivered to my current address here at Point Pleasant Beach as soon as possible. I already bought several items from your website like software CDs and hard drives, yet this is the first time that the products have been delivered to my previous address. Unless the memory cards I ordered are delivered within two weeks, I will have to buy it from another company. In line with this I would request for my order to be canceled and my account to be credited with $200, the amount I paid the memory cards for using my credit card.

I would appreciate your immediate response regarding this matter. Please email me at chrisharris@excite.com or call me at (201) 555-7986 as soon as possible. Thank you.

Yours sincerely,

Chris Harris