January 12, 2003

Mr. Arnold Swatcher
River Drive
California, USA

Dear Mr. Swatcher:

Sincere apologies to you!

When your letter about the furniture arrived this morning, I immediately checked up, and found that your order was shipped yesterday.  You will have it shortly after you receive this letter.

I wish I could have given you wholly prompt service on this order.  Thank you for your patience and cooperation.

Sincerely yours,

Rodolfo Diuco