Although it may vary, the standard time frame to complete a delivery is around six to eight weeks. When a company you purchased items from, has not made a delivery within that time frame, nor provided you with the tracking number, you may need to send a complaint letter regarding the delay.

For this kind of letter, you’re not supposed to argue unless you have made calls to follow up on your order. Instead, send a friendly reminder regarding your order and ask for an explanation. Here is a sample letter:

SAMPLE LETTER:

April 25, 2010

To: ABC Clothing Company
459 South West Main Street
Chicago, IL 65432

From: Matilde Thomas
123 North East Rosewood Street
Chicago, IL 65432

Dear Sales Manager,

On the morning of February 19, 2010, I browsed your website and found some items I decided to make a purchase.

In your policy and billing conditions, there is a statement that there will be a prompt delivery of orders upon successful purchase. I checked out the items I chose. After a day, my credit card firm confirmed that the total amount of the items I purchased had been billed to my account, yet I have not received the items yet.

The items are comprised of two pieces of medium-sized tunic tops and a pair of gladiators in size 7. I have requested for these items to be delivered by parcel post to my office address at 175 Tulip St. Garden, KS 47588

All of my previous transactions with your firm have been more than satisfactory, and sincerely hope that future transactions will improve.

This is the first time I am encountering this issue with your company. I look forward to hearing from you regarding a resolution to this matter. Please contact me anytime at 872-7777.

Sincerely Yours,
Matilde Thomas