Letter of Instruction – Retail Credit Sales Instruction
September 17th, 2008 | Published in Memorandum
Sample Inter-Office Memorandum
Date: August 24, 2000
From: Credit Office
Subject: Retail Credit Sales Instruction
To: All route Salesmen
Please read carefully and keep for future reference. Whenever a customer requests the privilege of opening an account, or in anticipation of his doing so, the Salesman will secure a Credit Application Card, Form C-800-B, which he will refer to his Foreman after he has recommended the customer for credit. A salesman should not, however, recommend any customer for credit unless he has strong reason to believe that the customer is entitled to such accommodations.
At the time of receiving the credit application, he should secure the complete and detailed information called for on his blank, and in a tactful way explain to his customer that our terms of credit are monthly, bills due and payable of the month following date of purchase. No credit account should be opened in the Route Salesman’s book until the customer’s credit has been approved by the Sales Manager.
Any credit other than monthly, such as weekly, will be carried by the Route Salesman. However, if an account which a route salesman has authorized as a monthly credit account wishes to pay weekly, there is no objection to this plan. Failure to explain our credit plan fully to the customer and to secure complete and accurate credit information may result in delay in passing on the credit or it may cause a responsible account to be refused credit.
Effective September 1, next, all charge accounts which are owing us more than one month, will become C.O.D. automatically, unless otherwise approved by the Sales Manager.
